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举止礼仪应该怎么样培训?

更新时间:2020-08-26 点击数:303

举止礼仪应该怎么样培训?

(1)要塑造良好的交际形象,必须讲究礼貌礼节,为此,就必须注意你的行为举止。举止礼仪是自我心诚的表现 ,一个人的外在举止行动可直接表明他的态度。做到彬彬有礼,落落大方,遵守一般的进退礼节,尽量避免各种 不礼貌、不文明习惯。

(1) To create a good communication image, we must pay attention to politeness and etiquette, so we must pay attention to your behavior. Manners and manners are the expression of one's sincerity. One's external behavior can directly show his attitude. To be polite and natural, to abide by the general etiquette, try to avoid all kinds of impolite, uncivilized habits.

(2)到顾客办公室或家中访问,进门之前先按门铃或轻轻敲门,然后站在门口等候。按门铃或敲门的时间不要过长,无人或未经主人允许,不要擅自进入室内。 (敲门礼仪:三声渐强声)

(2) To visit the customer's office or home, ring the doorbell or knock on the door before entering, and then stand at the door and wait. Do not ring the doorbell or knock for too long. Do not enter the room without permission of the owner. (knock on the door Etiquette: three sounds getting stronger)

(3)在顾客面前的行为举止☆ 当看见顾客时,应该点头微笑致礼,如无事先预约应先向顾客表示歉意,然后再说明来意。同时要主动向在场人都表示问候或点头示意。

(3) Behaving in front of customers: when you see a customer, you should nod and smile. If you don't make an appointment in advance, you should apologize to the customer first, and then explain your intention. At the same time, we should take the initiative to show greetings or nod to all the people present.

☆ 在顾客家中,未经邀请,不能参观住房,即使较为熟悉的,也不要任意抚摸划玩弄顾客桌上的东西,更不能玩顾客名片,不要触动室内的书籍、花草及其它陈设物品。

In the customer's home, you are not allowed to visit the house without invitation. Even if you are familiar with it, do not touch the things on the customer's desk, play with the customer's business card, and do not touch the books, flowers and other furnishings in the room.

☆ 在别人(主人)未坐定之前,不易先坐下,坐姿要端正,身体微往前倾,不要跷“二郎腿”。

It is not easy to sit down before others (host) is seated. Sit upright, lean forward slightly, and don't cross your legs.

☆ 要用积极的态度和温和的语气与顾客谈话,顾客谈话时,要认真听,回答时,以“是”为先。眼睛看着对方,不断注意对方的神情。

We should use a positive attitude and a gentle tone to talk with customers. When talking to customers, we should listen carefully. When answering, we should take "yes" first. Keep your eyes on each other and pay attention to each other's expression.

☆ 站立时,上身要稳定,双手安放两侧,不要背在背后,也不要双手抱在胸前,身子不要侧歪在一边。当主人起身或离席时,应同时起立示意,当与顾客初次见面或告辞时,要不卑不亢,不慌不忙,举止得体,有礼有节。

When standing, the upper body should be stable, hands should be placed on both sides, not on the back, not on the chest, and the body should not be tilted to one side. When the host gets up or leaves the table, he / she should stand up at the same time. When meeting or leaving the customer for the first time, he / she should not be humble or overbearing, not in a hurry, behave appropriately, and be polite and courteous.

☆ 要养成良好的习惯,克服各种不雅举止。不要当着顾客的面,擤鼻涕、掏耳朵、剔牙齿、修指甲、打哈欠、咳嗽、打喷嚏,实在忍不住,要用手拍捂住口鼻,面朝一旁,尽量不要发出太大声音,不要乱丢果皮纸屑等。这虽然是一些细节,但它们组合起来构成顾客对你的总印象。

To develop good habits, overcome all kinds of indecent behavior. Don't blow your nose, take out your ears, pick your teeth, trim your nails, yawn, cough, or sneeze in front of the customers. You can't help it. You should cover your nose and mouth with your hands and face to the side. Try not to make too much noise and litter the peel and paper. Although these are some details, they combine to form the overall impression of customers on you.

需要说明一点的是:人前化妆是男士们最讨厌的女性习惯。关于这一点,惯例放宽了。女性在餐馆就餐后,让人见到补口红,轻轻补粉,谁也不再大惊小怪。不过,也只能就这么一点,不能太过分。需要梳头,磨指甲,涂口红和化妆时,或者用毛刷涂口红时,请到化妆室,或盥洗室进行。在人前修容,是女性使男性最气恼的一个习惯。

It should be noted that makeup is the most annoying female habit for men. On this point, the practice has been relaxed. Women in the restaurant after eating, let people see mending lipstick, light powder, no one is no longer fussy. However, it can only be so, not too much. When applying, or brushing, and lipstick in the bathroom. It's a habit for women to make men angry.

同样,在人前整理头发,衣服,照镜子等行为应该尽量节制。

Similarly, grooming your hair, clothes, looking in the mirror and so on in front of people should be controlled as much as possible.

本文由山东礼仪培训整理发布,您是不是对这些内容有所了解了呢?更多的内容请点击:我们会有更多精彩内容等你查看。

This article is organized and released by Shandong etiquette training. Do you have any understanding of these contents? For more information, please click:  We'll have a lot more to see.


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